The car model was significantly different from expectations.

First electric car rental. Did well in the conditions. Wiper fluid was not full when I got the car so driving back empty was an issue.

Waited in line for over two hours to pick up the car. The staff had a very poor attitude and aggressively pushed additional services like roadside assistance and ETC. The car had only half a tank of gas at pickup, and the final bill was $140 more than expected. This company is not trustworthy, be cautious.

Picking up and dropping off the car was very convenient, no need to wait in line. For returning the car, just park it at the return point and place the keys under the windshield.

The San Francisco airport branch is easy to find, accessible via the blue line shuttle. There are a lot of people in line and the wait time is relatively long, but the prices are comparatively low. The cars provided are new, and the sales agents will try to sell you various insurances. Overall, I'm satisfied.