Very stubborn

Quite patient, there were two staff members, and the queue time was not long.

The store is located in Terminal 2. After getting off the plane, follow the signs within the airport from Terminal 1 to Terminal 2. All car rental companies are on the same floor. It is very easy to find, right next to the orange-colored SIXT. The staff at the counter were very meticulous, friendly, and extremely patient, repeatedly explaining to us since our English isn't very good. We didn't get the original model booked, but instead received a Ford Focus. When we checked it in the parking lot downstairs, we realized it was a new car with only 11 kilometers on it. The car's condition was excellent, and both pickup and return were very convenient. This German local car rental company is also much cheaper compared to global chains. We'll definitely choose it again if we come to Germany for a self-drive trip!

Car was partially ok. Staf at Europcar (who cover Bucbinder) were very unpleasant. Would not like to deal with them again.

Very easy to operate and user friendly

Excellent. Car received as expected. We went skiing, needed to be towed in a place out of snow – Buchbinder support was excellent.