The attitude of this company is extremely bad. They do not accept magnetic stripe credit cards and do not inform upfront. I purchased full insurance, but they still charged me 1200 euros as a deposit. They also charge 45 euros for cross-border service, very greedy. I tried to negotiate with the rental platform for a refund, and it's been 7 days without any response. Later, I went to HERZ and was very satisfied. A 9-seater Mercedes for less than 400 euros for 3 days with full insurance, with a prepaid fuel charge of a bit more than 200 euros. When returning the car, the inspection staff falsely claimed that 45 euros of fuel was missing, even though the tank was full. I went to the HERZ counter, showed my refueling receipt which confirmed a full tank, and they said I had done the right thing and would verify it at the counter.

Lack of thoroughness.

1. The car I rented was not the model I reserved. If it were a Skoda, I wouldn't have spent so much money! 2. The customer service staff had a bad attitude and their English was very poor, making communication very difficult. 3. During the return inspection, they said the fuel tank was almost full, but I clearly filled it until the pump stopped.

I requested an automatic transmission and waited for over an hour but didn't get one! I booked a compact luxury car but was given a lower-class Opel hatchback. The car was in very poor condition!

The store is located in Terminal 2. After getting off the plane, follow the signs within the airport from Terminal 1 to Terminal 2. All car rental companies are on the same floor. It is very easy to find, right next to the orange-colored SIXT. The staff at the counter were very meticulous, friendly, and extremely patient, repeatedly explaining to us since our English isn't very good. We didn't get the original model booked, but instead received a Ford Focus. When we checked it in the parking lot downstairs, we realized it was a new car with only 11 kilometers on it. The car's condition was excellent, and both pickup and return were very convenient. This German local car rental company is also much cheaper compared to global chains. We'll definitely choose it again if we come to Germany for a self-drive trip!