I really liked the two elderly people at the store, they were very interesting.

The older male staff members were fairly standard, not very enthusiastic but still polite. The vehicle inspection was thorough.

Excellent

Excellent

Chris at Easirent was very helpful and went over and above his role. I heard some negative reviews about Easirent but experienced none of them. Will definitely use them again - if they remain competitive!

Unclear booking process. Took 2 hours to get the car. Firstly we were advised to stay in the wrong queue. Upon getting to the top of the queue we were told the booking was not in the system. It then took over 15 minutes to rectify this issue, and there was no explanation what had happened, even though we were repeatedly asked if we were sure we hadn’t cancelled the booking, despite have a booking confirmation with us. The Company then refused to use the credit card used for the booking to cover the deposit nor would they take google pay with the driver’s name which resulted in an extra cost of £111. This was not a good customer experience and I would not recommend this service to others