Queued from 6 AM to 9 AM to complete the paperwork. There were 10 service counters but only 2 staff members, with about 50 people waiting in line.

Initially, they gave me a car larger than the one I booked (I reserved a 7-seater SUV). I was about to accept it, but it felt too big to drive comfortably. I went back to explain my concerns, and the staff was very nice and accommodating. They persisted and eventually found the model I wanted.

Very satisfied. Arrived at 2 AM and got a free upgrade to an SUV.

AVIS is great, the deposit is low and it was refunded immediately after returning the car, unlike others that take one or two months.

The car was old and tired and therefore expensive for what it was.