The first car the back hatch did not work. Then they gave me a Jeep renegade which I could not fit into. The third car a chev. Suv was fine. But it took way to long, and the young girl behind the counter did not care.

Was a good process.

Very good

Jesse, the Avis representative, went above and beyond to assist me securing a rental car as my reservation came in late the night before and there were no cars available the next morning. Jesses tried to reach me and the number on file with Qeeq was incorrect. Within 10minutes, Jesse secured a car for me and I was on my way! In addition, Jesse remedied the intense cleaning fluid smell in the car which would have been difficult to drive 2hrs with the windows closed.

TERRRRRIBLE Value. Lots of hidden fees - ended up with >100$ added to the booking after the fact. NONE of these fees were explained during booking or pickup, may have technically been in fine print - but somehow it still took >40 minutes to check out. Didn't explain how to use tolls, or whether I'd be charged for them regardless. Didn't explain gas charges - so I was charged triple because I didn't have the choice of paying up front. The person at the desk didn't communicate or answer questions, tried to upsell me on insurance (which I'd already paid for, so I'm not sure what that would have even been), and also didn't actually explain the wierd extra fees that she was including. Generally a TERRRIBLE experience. I've rented many times in the past year - this was the worst.