It was average, the experience wasn't great. Initially, an Indian lady assisted us, but she was quite indifferent. Later, a Chinese staff member helped us. She first tried to sell us insurance, but when we told her we had already purchased full coverage in our home country, she asked us to choose between a Hyundai and a Kia. I had booked a Hyundai, and since the two cars are different in size, I insisted on getting the Hyundai.

The staff were polite.

The app interface is simple and easy to use.

No queues at the small airport, friendly staff

The pick-up and drop-off locations are clearly marked and easy to find. The procedures are simple and quick, and the service attitude is quite good. It offers better value for money compared to Apex. Our booked Cruze was upgraded for free to a Mitsubishi ASX. Although both are in the same category, an SUV is more suitable for some gravel sections on the Great Ocean Road and in the National Forest Park. The deposit required for car rental is relatively high (2,500 AUD). As it has not yet been refunded, this part of the review is currently unavailable.