The rental staff were very friendly and gave us a brand-new pickup truck with just over 1,000 kilometers on it. The truck bed had a cover, providing a large storage space. We easily fit three suitcases inside with plenty of room to spare. The vehicle had great power, and we felt completely at ease even when driving through waterlogged roads while exploring several national parks. The return process was very efficient—they only asked if the tank was refueled and refunded the deposit quickly in no time.

It's okay.

We'd booked a Toyota RAV 4 auto (or equivalent) but were given a Nissan Quashquai (on the South Island) which is smaller than a RAV 4. For the North Island we got a Kia Sportage which wasn't as clean as it could have been.

Excellent service and email communication throughout.

Like: Easy quick transaction
Dislike: I understand that being 70 years old could result in higher rental fees. To avoid this I arranged for one of my daughters to do the driving. This is the first case of age discrimination that I have experienced since qualifying for a Gold Card.