Very satisfied.

Avis service was mediocre. The reserved car model was almost unavailable, and I only got a car after strongly insisting and waiting for half an hour. When picking up and returning the car, make sure to take photos of the fuel gauge as evidence, as Avis tends to arbitrarily deduct fuel charges from the deposit.

We were delayed getting the car because my daughter was hungry, so we stopped for a meal before heading over. It ended up being a bit later than planned. We got a Malibu, but the back seat had a strong smell of dog odor, probably because the previous renter had a dog there. We had to keep the windows open the whole way. While driving, I noticed the steering wheel was a bit off-center—when driving straight, the wheel was slightly turned left, and when centered, the car would go right. It was okay for temporary use, but not ideal. My next rental in Hawaii was also with Avis, and that car was in perfect condition. Honestly, it feels like a matter of luck.

Very deceptive, didn't explain key payment terms. They talk about all the no-cost items, and when you sign, the printout is very faint. It looks like you're just signing for the car, but it hides $845 insurance fees. Lesson learned!

Okay