The pick-up and drop-off speed was very fast, staff were very professional. Right turn after exiting T4, there's a dedicated car to pick up customers. Immediate service, very pleasant experience

Voiture sans AC et pas d’info sur lensujet

OK

Terrible experience with Europcar. Bad communication on return location and issue with faulty car which has still not been resolved. After returingn the car to the correct location I was sent threatening letters over a 48hr period because they had not checked the location and were accusing me of not returning the car.

The counter staff was very nice and helpful. Helped us get the car that we needed and also helped advise the necessary.

Like: Service staff AMINAH at London Heathrow pick up was excellent. Friendly and efficient...even though it was near Christmas and I arrived at a time when the colleagues were going to take a group photo, she helped out immediately and was very friendly and helpful. Good job Aminah and thank you!
Dislike: Returning the car was a pain. There was no transport back to civilisation. I had to struggle to get out. If there was a courtesy bus back to the Terminals, nobody told me!!!! I walked and walked to find a bus stop to my hotel.