Satisfied.

Satisfied

They added extra insurance despite my refusal, claiming it was included in the package and that I didn’t need to pay more. After picking up the car, I reviewed the bill and found an extra charge of nearly $300! When I went back to dispute, they cancelled my order without a refund! Eventually, I rented from Alamo, whose service and vehicle conditions were much better than Budget. I've permanently blacklisted Budget and Avis! I hope the rental car platform can help me get my money back!

The line was very long, waited for 40 minutes. The staff near the airport thought we were clueless since we just landed and tried to upsell insurance, saying everyone here buys it. However, I had already purchased what I thought was necessary insurance online. I didn’t buy extra insurance for the two other cars later, and no one tried to sell it.

Car good. Hard sell on desk. Paid extra 150 dollars. Collecting poor. Drop off fine

Grand