Mostly great, but the pick-up could have gone smoother

Yes staff were great! The shuttle to return to the airport was over subscribed and had to wait nearly 40 mins making me nearly miss my flight.

Yes the price drop worked but I haven’t received my refund yet.

I remained on road for 6 hours on road with my family under heavy rain before getting road assistance from green motion and its associated insurance company who I paid £ 452 for 7 days to have zero excess. Plus £ 150 deposit. The clutch was broken on second day 16th of August and I dropped the car after road assistance towed our vehicle to green motion office. Finally after long long waiting of 6 hours when we reached at green motion office its employee was shouting on me by saying how did you manage to broke the clutch. I was so tired and helpless at that day said to him that I'm driving cars and trains since last 20 years. To summarise I want to get refund £150 deposit and 5 days insurance for zero excess from green motion and 5 days from Axa insurance of easy rent cars. As I used only for 2 days out of 7 days of renting with green motion. I'm not asking any compensation for ruining holidays of 7 people for our entire trip.Thanks

There was a queue for over two hours and the staff were taking a minimum of 30 minutes per person. Most customers had not been informed what paperwork was required - Although we had everything needed

Great service, pleasant staff and good prices.

Not this time as only an overnight rental but at £5.68 I'd be surprised if they could get it any lower :-) Last time price drop did work extremely well.

Wouldn't accept my credit card for the deposit as it didn't have an embossed number on the front! I've never heard such a nonsensical reason. Made to pay a £2k security deposit from my current account instead which wasn't ideal. Car heater did not work on the first day, which made the 3 hour drive across a bitterly cold Scottish night unbearable. Oddly, started working the following day, but that first trip nearly killed us. Had to wait over 30 minutes for pick up from the airport, and despite calling (twice) and being told the transport was on its way back, this clearly wasn't the case as when it did eventually turn up it was a five minute ride to the office. By the time we'd added on paying for the petrol tank (admittedly a good deal) and for unlimited mileage, I may as well have booked through someone like Hertz and had a slicker overall experience. The cost I was originally quoted when booking ended up bearing no real resemblence to the end price paid. Good pick up inspection though and easy to ensure all scuffs and marks were recorded. As a result, no trouble on drop off of the vehicle at all.