Mostly great, but the pick-up could have gone smoother

They need to make it clear where drop off is. It is not in the hotel address they give, but in the public carpark basement.

It took 40 minutes to pick up a pre-booked car. The counter staff were incredibly slow. In that time only 3 cars were booked out. A new bus load of customers then arrived and as there was no queuing system in place I had to stop the member of staff who was about to serve one of the later customers when it was my turn. The car was dirty and had lots of damage so the check took another 30 minutes. It was the worst car hire experience I have ever had.

Yo overcharge me for rental Yo made me pay extra 20 for fuel at the end even tho I returned it how I received it

Staff try to upsell.Booking out of vehicle process not needs attention.

The car I booked and requested was not available which is always the biggest problem so I had to pay extra to upgrade the vehicle. as the one being provided in the same category was terrible