Amazing Austin car rental

The service process was very organized. There was hardly any queue. The rental company recommended the EZPass in-state toll package, but it turned out to be unnecessary. We didn't travel that much, and part of it was out-of-state tolls not covered by the package. If you don't choose this package, you might actually spend less.

When picking up the car, the rental agent insisted we buy extra insurance. After a long back-and-forth, he finally conceded. Then he said we must purchase the full-tank option. Thinking I had to drive around Los Angeles and it was already late, I reluctantly agreed and left quickly. The car was fairly new, having run 40,000 kilometers.

Good

Pretty good, the best part is that you can go to the parking lot and choose any car of the same category you like.

The customer service representative we had on the return was Tracy. She went above and beyond to help me with checking in the car.