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Perfect but don’t know why I have to paid twice

Reviewed: Mon, Sep 30, 2024
About Felirent: 6.0 /10
Dear qeeq, I hope this message finds you well. I am writing to express my dissatisfaction with my recent car rental experience and to formally request a refund. I felt misled because the rental fee was automatically charged to my credit card (attachment TA_PdfFileTitle_20240929_124323) , yet upon arrival, the staff member insisted that I pay an additional fee of €211 (attachment Potwierdzenie transakcji 20240929_124357). While I appreciate the service and assistance provided during my rental, I cannot recommend your company due to this unexpected charge, which has left me feeling cheated. I kindly ask for a refund of the €211 charge and look forward to your prompt response. Thank you for your attention to this matter. Sincerely, Adam Sajda
About QEEQ: 10.0 /10
Very nice
Mini | Fiat 500 or similar

Relevant Reviews on Felirent in Italy

Claude Peter

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Reviewed: Tue, Oct 15, 2024
About Felirent: 10.0 /10
Overall, it's fairly satisfactory. It's a small company with only 1–2 staff members, so processing the paperwork takes some time. The cars are old because it's inexpensive, but the condition is acceptable, and there were no issues during use. They even upgraded me to a 2008 model with over 30,000 miles. Since the cars are older, make sure to carefully inspect the vehicle during pick-up and compare it with the existing damage noted on the checklist. If there are discrepancies, inform them immediately. I found a wheel rim damage and had it added to the form. When returning the car, they checked very thoroughly, comparing it against the checklist for any new damages. It's best to buy insurance for peace of mind. During the paperwork process, they’ll ask about insurance options, and if you're traveling to countries outside of Italy, there's an additional fee. There's also an optional €10 vehicle cleaning fee.
About QEEQ: 10.0 /10

Curitis Steele

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Reviewed: Thu, Jul 25, 2024
About Felirent: 10.0 /10
Extremely satisfied! Highly recommend this company! The car was very new, and it was even the GT performance version!
About QEEQ: 10.0 /10

Hardy Malachi

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Reviewed: Wed, Jun 19, 2024
About Felirent: 10.0 /10
Very satisfied, the pickup and return process each took less than ten minutes.
About QEEQ: 10.0 /10

Leonard Christy

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Reviewed: Fri, Jun 14, 2024
About Felirent: 10.0 /10
Very satisfied with the car rental experience
About QEEQ: 10.0 /10

Emile K.

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Economy | Peugeot 208 or similar
Reviewed: Sun, Mar 10, 2024
“Excellent overall.”
About Felirent: 9.0 /10
Outstanding customer service at the Felirent counter near Malpensa's (MXP) Terminal 1. No hassle pick-up and drop-off from the airport. Very helpful, cheerful and competent staff.
About QEEQ: 8.0 /10
Very good way to find remarkably low prices using the user-friendly Web site. The price-drop watcher after making the reservation is terific!

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