CAR RENTAL REVIEWS ON FELIRENT AT MILAN MALPENSA AIRPORT, MXP

When picking up the car, they forced me to pay €3 per day for winter equipment, which should normally be included as standard. Then they also asked for a €10 car wash fee. When returning the car, even though I had purchased the car rental company’s full insurance (specifically because I was worried they wouldn't accept full coverage bought in my home country), the company still found a minor flaw—unsure if it existed before—and forcibly charged me a €61 handling fee. No wonder they insisted that I film a video of the car during pick-up. The car pick-up was at over 9 PM—it was cold, I was hungry, and the car was parked outdoors with poor lighting, making it impossible to properly capture any details even with a video. It felt like a trap for customers. I've been renting cars in Europe for over 10 years and have rented in Italy several times before, but this was the first time I encountered a situation where full insurance from the car rental company still required additional charges. I also have photos of the so-called damage, which clearly wasn’t an issue. The rental company was being deliberately difficult. Who can I file a complaint with about this?

Very attentive and patient. They accepted that we already had insurance purchased back home and did not force us to buy additional coverage.

Paid €10 for a car clean!

All seemed to be ok??

Satisfied

Overall, it's fairly satisfactory. It's a small company with only 1–2 staff members, so processing the paperwork takes some time. The cars are old because it's inexpensive, but the condition is acceptable, and there were no issues during use. They even upgraded me to a 2008 model with over 30,000 miles. Since the cars are older, make sure to carefully inspect the vehicle during pick-up and compare it with the existing damage noted on the checklist. If there are discrepancies, inform them immediately. I found a wheel rim damage and had it added to the form. When returning the car, they checked very thoroughly, comparing it against the checklist for any new damages. It's best to buy insurance for peace of mind. During the paperwork process, they’ll ask about insurance options, and if you're traveling to countries outside of Italy, there's an additional fee. There's also an optional €10 vehicle cleaning fee.

The pick up process took a long time because there was only one person on staff and the customer before be had all sorts of questions and odd requests. The Felirent rep was very helpful and professional. The car they gave me was a newer vehicle and rode really well. It had all of the newest technology. I was extremely pleased. Upon return they inspect the car with you VERY thoroughly. Make sure you take many time stamped pictures and video of the car's condition before you pull out of the lot when you pick it up. Thankfully, I did just that and I received my full deposit back. I had a very good experience with this company.

I can't say enough about QEEQ.COM. My flight had major delays and I was going to be very late to pick up my rental car in Ireland. I called QEEQ.COM and they handled it all for me with the car rental company with no price increase. Price drop protector was awesome and saved me $30. Kudos!!!

Good value for money, efficient.

I was really pleased with the option of automatic rebooking when the price dropped. It saved me 27 euros off an already great value offer!

Everything went really well besides the bad rating on google etc.. I will recommend them!

Good value for money with no hidden charges.

Excellent service

There was a scratch on the wheel rim that definitely existed before I picked up the car, but since I didn't take a photo as evidence, they insisted it was my fault and charged me 135 euros. During pickup, I was reminded about this by the previous renter, and I had already photographed all the other scratches on the car, but I didn't pay attention to the rim. It's really hard to guard against this kind of thing.

Called upon arrival and the pickup car arrived within ten minutes. The processing and car collection were quick.

Called and was picked up within ten minutes. The paperwork and car collection were quick.

Very difficult to communicate.

It took me a long time to find the store, and after queuing up, they informed me that the translated version of my Chinese driver's license was not acceptable for renting a car with their company. They didn't even apologize.

Outstanding customer service at the Felirent counter near Malpensa's (MXP) Terminal 1. No hassle pick-up and drop-off from the airport. Very helpful, cheerful and competent staff.

Very good way to find remarkably low prices using the user-friendly Web site. The price-drop watcher after making the reservation is terific!

Very satisfied

Overall good, the car models are new. Just a bit far from the airport.

Very good