Egyszerű volt.

Great service, very professional.

Rude and discourteous staff. Coerced me into buying extra insurance I did not need. Lied openely about not beng able to use my debit card. Giluia who was at Pisa terminal for Goldcar was the worst person I have ever experienced whilst renting a car. I rent weekly for work and to date this has been my worst experience ever. I have made a formal complaint and wish my 370 euros to be refunded.

Counter staff became hostile when I didn't want to purchase additional insurance (not needed as i had an annual SDCW policy). On returning the vehicle, the staff member inspected the car and found 2 minute scratches (almost invisible to the naked eye and certainly not done by me) and said that, technically, I was responsible for this as the 'damage' had not been reported when I picked up the car. She decided not to charge me as she was 'tired'. I am not an easily annoyed person, but her attitude made me very cross. I would not use goldcar again. If you choose to do so, I would recommend inspecting thoroughly the vehicle on pickup and making sure that you report even the tiniest scratch and paint chip before accepting the car.

The Goldcar checkin staff have ruined my Italy holiday. The female employee who handled my rental lied to me. I was double charged the insurance hold I agreed to, despite repeated denials and despite me showing proof from my credit card account. As a consequence my credit card exceeded its credit limit and I was unable to pay for my pre-booked hotel accommodation. I had to sleep in the rental car and the airport for the first two nights until the first block was reversed on my credit card. I will be making a formal complaint when I return home.