Location de voiture facile et bon prix avec Qeeq

Service was average. Often, you don't have a choice: either accept it or wait. Who has time to wait when traveling?

Very good, everything went smoothly.

The car had small items of damage not apparent in the report. I feel Hertz should give you full instructions on where to find the nearest petrol station to avoid delays on dropping off the car with a full tank of petrol. Brakes seemed very sharp if not used carefully. No reversing mirror to assist in backing in tight areas.

The contract seemed threatening with lots of penalties identified in the original contract. Perhaps it was the French to English translation but I would hesitate renting a car from Hertz when Enterprise in Arras offered a much less threatening contract.

1. Pickup store: When I went to pick up the car, there was one customer ahead of me returning a car, and only one staff member available. After waiting for about ten minutes, it was my turn. The staff member took my pickup slip, documents, and credit card, and started entering details into the computer. Then he printed a receipt for €500 along with the contract for me to sign. I double-checked and noticed discrepancies with my order. Upon communication, I discovered he had added insurance without asking. After reprinting the contract, I found he also added navigation. Finally, the contract amount matched, but some other fees were added, which he couldn't explain. I called the rental company’s customer service, and they informed me the taxes had been changed by the rental company. I asked for the original and current amounts, but the customer service said the contract price was packaged and couldn't provide specifics. Confused, I relayed this to the staff member, who said he hadn't altered the taxes and directed me to their manager at the terminal. The manager explained that the fee was a deposit to ensure the fuel tank is full upon return. Finally, I got the car. 2. Dropoff store: The roads around Paris airport are very complicated, and there are no clear return signs. After circling twice without finding the store, I called their number, but no one answered after several automated options. I called the rental company, but the customer service couldn't clearly explain how to find Hertz. Luckily, we had two people, so one stayed with the car while the other walked to the terminal to ask for directions. We eventually found the counter on the first floor. They drew a map, and we finally understood. All companies (including ours) are accessed through the RENT CAR ramp between terminals 2D and 2C, far left on the elevated road. It took us nearly an hour to return the car at the airport.

Service from Hertz in Lille centre was fine once we located the correct office. (see next field). Hertz staff gave us good advice which we heeded, e.g. GPS, auto Versus manual, choice of model. On return of car we forgot to mention to Hertz staff that we noticed one of the reversing lights wasn't working on the Peugout 2008 (FE108FX). I hope they will notice this on their vehicle safety check before