good van 12 seat and good staff at Universal AVIS locations

Poor vehicle condition; the car couldn't start during the trip, and they only provided jump-starting service. I had to take the risk of driving over 100 kilometers to exchange the car. The company showed no apology or compensation for the inconvenience and loss caused to the customer.

All went very smoothly- got the car I wanted which was a pleasure to drive.

Got a good price

To pick up the car took over an hour and was outrageous.

Service was so bad

The counter staff, female was off hand and rude and very poor customer service. We ordered a Ford Edge or similar, a small/medium SUV and she drove out with a large oversized SUV Chevrolet Traverse. She told us it had internet and never gave us the password. We tried to call Avis several times and got no help. The huge Chevrolet still had rubbish in it from the previous renter and was dirty on the inside especially the windscreen. It had 68,000 miles on it. It was a gas guzzler and we spent an extra $200 on gas because of the car we were given, and didn’t order. The whole experience was frustrating and annoying. If the Avis employee in Phoenix had done her job properly, none of this would have happened. Extremely disappointing, the car was way too large fir our needs and turned out to be very expensive.

Queeq booking was ok, Avis was terrible, they need to employ efficient and caring staff

Like: The service was excellent!
Dislike: Wasn't real crazy about the car. Used to setting up higher and felt like I was sitting on the road and scooting along.