Surprisingly clean and neat car with minimal hassle during pickup and return.

I rented a car for five days in total. Initially, I got a Nissan Almera, but on the third day, the car suddenly couldn't shift gears. I contacted customer service, and after waiting for more than an hour in downtown Penang, an employee from the rental company arrived with a Honda City to replace my car. The replacement car was relatively newer, had better power, and I drove smoothly all the way to Kuala Lumpur.

The customer service was excellent.

Pretty good. Since I travel for work, I've rented three or four times. EUROPCAR is quite convenient. Even on late flights, they can arrange someone to assist if you call in advance. It's quite hassle-free, and any damages are compensated at reasonable rates. I'll continue to rent from them in the future.

The excess for incident happen if not purchase full insurance is high at RM2500, it’s the highest I know from my experience compare to RM90 plus daily rental

The pick up and checking process was too long

Good