想像以上に状態の良い車を借りる事が出来ました。 カウンタースタッフは親切でフレンドリーです。 でもその親切のせいかお客様との雑談が挟まり、我々の前に並んでいたのは1組だけなのに30分以上待たされました。 旅行者は時間に追われている事をほんの少し理解して頂けるともっと素晴らしいかと思います。

申し分ないです。

The wait time for the car after completing the paperwork was quite long (more than half an hour).

The service was excellent, procedures were simple. It's just a bit disappointing that there was no Chinese service.

The queue was very slow, with only one staff member, and their attitude was terrible, like they didn't care if we came or not. On the second day after getting the car, I found that the left rear door wouldn't open. Despite the website showing the corresponding model, they said it was fully booked. However, I found the car in the garage, and only then did they agree to exchange it. For the rear door issue, I specifically went to the store for a replacement. After inspecting the car, the staff acknowledged that the rear door indeed wouldn't open, but still refused to replace it because the fuel tank wasn't full. I said I could refuel immediately, but disgustingly, the staff said they only had ten minutes left before closing and couldn't wait, suggesting I go to the airport location instead. From downtown to the airport takes at least half an hour by car. Is this kind of service acceptable? Later, I asked their manager to contact me, and the manager replied that the car had no issues and that the child lock was on. But if that were the case, why did the staff member admit they couldn't open it either? After returning the car, they fixed the rear door and then told me it was the child lock. Are your staff members so incompetent that they couldn't tell it was locked, or were they maliciously withholding that information? This is really poor service! What's worse, after the staff confirmed the issue, I told her that they should properly check the car before giving it to a customer. She replied that if the previous customer didn't report any issues, they would assume the car was fine and hand it over to the next customer. What kind of service is this?!

Just concerned about the damage report. We were shown a drawing of vehicle with damage indicated, at the desk, but didnt have that drawing to compare with our own inspection in the car lot. As we didn’t damage the vehicle, just hoping their before & after audits are the same as we couldn’t reference the “before” report. Also, great that car had SatNav, but it would only work if destination address has a number preceding street name. It seems the airport has no street “number” so we weren’t able to use it to find our way back to the airport, which was stressful.

Would rather have taken the premium insurance through Hertz as is sounds like it would have been a 3-party hassle if anything had happened. We didn’t realise Hertz would bill us & that we would have to bill you. Next time we’ll do the insurance through Hertz