Great first experience, very convenient, will use again next time.

My choice every time I rent a car

The car pickup process was generally smooth, communication was relatively clear. They recommended half-tank and full-tank packages, claiming the fuel prices were cheaper than outside. However, considering we didn't drive much, we didn't take any. No additional insurance or upgraded vehicles were suggested. The car return was very convenient; basically, it was just park the car, hand over the keys, and leave. Overall, the car rental experience was good.

The lady at the counter was very friendly and patiently answered all our questions.

Having a massive excess of $4800AUD, with the opportunity to avoid the excess by paying an extra fee of $37AUD a day to avoid it, feels like blackmail.