Buena

Clear and detailed information, easy to find location

1. The rental process is clear and well-organized. The return process is simple and fast. 2. The rental and return locations are very obvious and clear. 3. Deducted one star because the waiting time on the English helpline was long, and the customer service later hung up the phone. (Partly could be our bad phone signal)

The staff were very attentive and patient.

Tried to charge me for fuel but had to show them it was Full to Full. Then gave me a van instead of a car and said they didnt have anything else. Was asked to come back next day and picked up a better car. Hassle but worth it in the end

We requested an Audi A3 and get a BMW1, so feel we like st out a bit here.