Smooth and safe

The staff had a good attitude, and there was no line. However, I was overcharged for fuel when changing the car. When I picked up the car, it had half a tank of gas, and the front desk said I should return it with the same amount. But when I returned the car, they charged me for fuel first, and I had to wait in line again to get this charge canceled. It wasted a lot of time.

Pretty good. The service was enthusiastic, the car's condition was good. We rented a RAV but it was unavailable, so they upgraded us to a full-size Apache.

I was forced to purchase an extended protection plan for $100.55 and was deceived into thinking it was mandatory in California.

This is a great car rental company. I'll keep using Alamo on my next trip to the US this year. (^_^)

もう少し日本語がわかるスタッフがいると助かります。

現地でも日本での予約内容が確実に明示される様にして頂けると安心して旅行が過ごせます。