EasyRentCars Good, Europcar Not So Good.

Why aren't there any reviews about whether this rental company is reliable? It's just garbage, the worst of the worst. I sincerely advise everyone never to use this company again. They are shameless, despicable, and have no integrity. I strongly suspect that they forged my signature. There were a lot of additional charges for insurance and fuel that I didn't notice on the first page when I signed. The final bill was several times more than the rental cost. It's unbelievable.

The service was satisfactory. I specifically requested a manual transmission car, but they gave me an automatic. I thought it was a free upgrade, but it ended up costing me over 3000 more.

Car had been smoked in previously and the smell did not diminish during the entire rental period, car seats and interior very stained. This is the second occasion I have been given a car like this from this location, whilst the rental staff did explain there is nothing they can do to prevent this from occurring from other renters they do state they will charge for a clean if this does happen, this car had not been cleaned. It does seem if you book via a consolidator with Europ car rather than direct with them you won’t always be offered the best cars but that’s the cost of trying to save a few pounds against booking direct with Europ car.

The car requested - Volkswagon - was not available. the options were not great so had no option but to pay a lot more and take another vehicle.

Yes the car was excellent, the staff were professional and Friendly and very helpful