Not a happy experience

P.Hingorani

Australia

Reviewed: Thu, Mar 6, 2025

About Thrifty: 8.0 /10

Car pick up time was 8.30 am. I arrived at 8.40 am. Did the paperwork in 5 mins but was waiting for the car to get ready for another 20 mins. Their car photos uploaded were at 9.02 am goes to show how important time or customer is to them. Got a ute which had really bad shock absorbers. I got a headache driving this car on day 1, fell sick due to discomfort of getting in and out of this car and the constant pain and a back ache which I can still feel 5 days after returning this car. Got my next rental car from 03.03.25- 29.03.25 from a rival car rental company. Brand new Kia cerato, good shock absorbers, comfortable and stylish and the deposit is only $100. Goes to show how the rental deposit also can vary so vastly. The only person I can truly give 5 starts to during this trip was the young lady who washed the car and when asked about which fuel to put and where, she demonstrated this with a beaming smile which can possibly be the only redemption factor to thrifty for this trip.

Thrifty

Dubbo

Australia

Pickup Truck | Toyota Hilux or similar

11-day rental

Relevant Reviews on Thrifty in Australia

Marsh Carey

Australia

1 days rental

Reviewed: Thu, Mar 13, 2014

About Thrifty: 10.0 /10

Everything went smoothly, and the service was good!

About QEEQ: 10.0 /10

A.Nuttall

Australia

1 days rental

Economy | Toyota Yaris or similar

Thrifty

Brisbane

Australia

Reviewed: Wed, Feb 26, 2020

About Thrifty: 9.3 /10

The Thrifty customer service agent was very polite and apologetic about the wait time, however she was shat on by her company for rostering her on as the only person that afternoon. I felt very sorry for her. Absolutely no complaints about her, she was wonderful, however I'd expect better from a large company like Thrifty.

About QEEQ: 10.0 /10

P.Agarwal

Australia

1 days rental

Small SUV | Mitsubishi Eclipse or similar

Reviewed: Mon, Jan 13, 2020

“Awesome”

About Thrifty: 10.0 /10

Excellent location and very good service. Very polite staff and really ready to help

About QEEQ: 10.0 /10

Best platform to book a car..!

John C

Australia

1 days rental

Small SUV | Mitsubishi Eclipse or similar

Reviewed: Wed, Aug 21, 2019

“Easy and Value for money”

About Thrifty: 8.7 /10

was told since i booked through easyrentcars they will need an official voucher to collect car (printed). i tried to produce the confirmation email still they prefer a hard copy.

About QEEQ: 10.0 /10

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