Very satisfied

I was misled into buying the full tank insurance, which is very disappointing... However, picking up and dropping off the car was convenient, and the car's condition was great.

We booked a midsize sedan, but at the counter, they said our reserved car had a malfunction and offered us a Mitsubishi. They told us to come back after 9 AM the next day if we were not satisfied to see if another car was available. In the parking lot, we found the Mitsubishi, which was a small car quite similar to the compact models we had rented in Europe before. The parking lot was full of cars like Camrys which were much better, but the counter insisted that those were all under maintenance. The only thing the attendant could do was cancel our booking and suggest we try another rental agency. She said we could call customer service to get compensated for the price difference if we rented a similar car from another agency, but when we called, they said they could not reimburse the difference. We later found out that because Thrifty and Dollar share the same counter, she had given us Dollar's customer service number, not Thrifty's! Obviously, customer service wouldn't cover the price difference. After a long 10-hour flight, we were starving and had to waste an hour and a half in the rental hall dealing with this. The quality of service was truly awful. In the end, we had to spend tens of extra dollars to rent another car from Avis on the spot. This experience was extremely disappointing!!!

The process is smooth and easy. Car is ready when we got there. The lady at the counter wasn't really friendly because she insisted we should buy insurance for the car key which I think is just stupid. I already purchased super protection so I refused to pay more just to insure the car key!

Very easy to use. All details are there. The insurance is cheaper than when you buy at the counter. This app is amazing! Gives me alerts of my upcoming trips. Gives all the tips as well when i pick up my car.

The agent talked us into an upgrade which was not much more and we really enjoyed it.

It was Easy. No hidden fees. Appreciate the service.