I can only say the rental company is terrible. My flight was delayed, and when I arrived and called them, I found out my booking had been canceled. The deposit I paid, around 60%, was forfeited. It's the first time I've heard that if you're late to pick up the car, they cancel it. The second time I rented, fearing the same issue, I arrived early to get the car. However, arriving one hour early resulted in them charging me for an entire extra day.

The car was perfect

Nothing more

Great, no hidden charges.

The car was good, but there was a minor scratch for some unknown reason, and they charged 560 euros for it.

Very satisfied, the actual car I picked up was a new car with just 700 kilometers on it.