CAR RENTAL REVIEWS ON RENTAL PLUS AT MILAN MALPENSA AIRPORT, MXP

Excellent service, convenient pick-up and drop-off.

Very convenient.

The car was very new, and the staff was patient.

Pretty good.

Fast and convenient

This is the second time I've rented a car from this location, but compared to the last time, the experience was average. The car was in decent condition, and the driver quickly came to pick me up from the airport after my call. However, just as I was about to finish the rental process, the staff informed me that I must return the car in the same clean condition as when I picked it up, or they'd charge a cleaning fee. It was only about ten euros, so I paid without thinking much about it, but the more I thought about it later, the angrier I got. I've been renting cars for over ten years, and this is the first time I've encountered such a charge. Generally, unless the car is excessively dirty, no cleaning fee is charged. Be careful not to waste your money on this.

It's fine.

It's okay.

This car rental company is pretty good.

The service was great, the staff were very friendly, and the return process was efficient.

Overall, very good, especially the shuttle, which was also very fast.

The staff handling car pick-up and drop-off at the rental company were very friendly and did not try to sell insurance or impose any extra charges. I would choose this rental company again if I travel to Italy in the future.

It's okay.

The car was perfect

Nothing more

The store is located outside the airport, and there is a shuttle service at Gate 6, which is very convenient. The staff didn't try to upsell insurance when I picked up the car, but I requested to purchase full coverage insurance. The staff member patiently explained it to me. Since I had full coverage, returning the car was smooth as well—just handed over the keys and I was done. The €500 deposit was refunded the same day.

Satisfied

Everything went smoothly, and the staff had a great attitude.

The car rental service was decent. No unnecessary chatter, straight to the point, no upselling. They just asked if we needed any snow-related services. Overall, it felt good. Additionally, the shuttle driver only spoke Italian. He will ask for a parking ticket, and we had to use the app to tell him we were going to the rental location. Everything went smoothly overall. Although it may not be as polished as those large international companies, compared to other local companies I've used a few times, this one is pretty good.

Very satisfied, especially when car damage occurred for the first time. The handling was smooth and didn't take long.