The overall service was good. Since I was staying in Zagreb for a layover before flying back home the next day, I opted to rent a manual car for just one day for convenience. The rental company provided a car that had not been repaired after an accident, and the right door was scraped and deformed. However, both the pick-up and drop-off processes went smoothly. Kudos to the rental staff! Driving a manual car does require practice; I stalled in the city center of Zagreb and got honked at by a taxi behind me.

The car's condition was good, but the process of picking up the car was extremely slow. It took two hours before I got the car, and they insisted on waiting until our scheduled time to start the procedures.

1. The car pick-up time is quite rigid. If they say a specific time, you must adhere to it. It's hard to predict the arrival time of international flights to Zagreb, and despite researching online, based on the actual flight and customs times, we planned to pick up the car within an hour of arrival. The staff made us wait an additional hour, which was quite rigid, even after we explained the situation. They didn't really understand and insisted we match their schedule instead. 2. The car rental process was also slow. Despite two counters, only one was open. European customers behind us seemed unperturbed, indicating this might be a norm.

Okay

Based on a friend's recommendation, I used the Zuzuche platform to rent a car abroad for the first time and had an awful experience. We arrived at the store on time to pick up the car, but ended up waiting an hour and a half. We were then given a car in terrible condition - the interior was old, the seats and steering wheel were filthy, and it was a manual transmission. It felt more like a farm vehicle, and it was likely a last-minute substitution from the rental company, which was nothing like the Mercedes V-class or similar model we had reserved. The staff said this was the only car available. We reluctantly accepted it after waiting so long to avoid delaying our trip further. I hadn't driven a manual for over 20 years and struggled with it, facing frequent dangerous situations in city traffic. To make matters worse, the return location and phone number provided by Zuzuche were completely wrong, leaving us searching for over an hour. Eventually, the hotel front desk helped us contact the rental company, which wasted half a day. From pickup to the car model to return, it was a terrible experience. This was the worst car rental experience I’ve had abroad, affecting my self-driving experience and delaying my trip. Note: I had to select a car model to submit this review, but there was no option for the actual car I used, so I selected a Volkswagen, which doesn't match what I rented.