Very satisfied, as always.

Satisfactory

Avoid like the plauge. They consistently take at least 2 hours to check in, they have no problem telling you "they just had 10 flights land, all behind schedule so there's a sudden rush, it's not usually this bad." They are lying though their teeth, which seems to be a motif for the company. Do not trust anything they say. Get all paperwork duplicated in your native language and above all, do not trust them to be honest. Inspect every tiny detail and take photos of even the smallest cosmetic mar. They look for small ways to rip you off. The bumper with had a broken restraining clip so it wiggles if you pull on it but had no visible damage and needs to be pulled decently hard to see any flex. This tells me that the car was previously damaged, they cleaned it up but did not repair it. Now that they have hard to notice damage, and know where to look, I expect they tell every driver that it is new damage and keep milking it.

The car that they arrange for us was far from what we paid for. It was at 2017 model Skoda. The car had a lot of external damage and was a very very base model. I told the staff that I felt it was definitely less than what we had paid for and they were not willing to look for anything else more suitable. It is actually the second time they’ve given me a car inferior to the category I’ve paid for. I definitely expect much more from a highly reputable global company. They made us pay and extremely high excess removal price even though the car was well inferior. We actually paid more for the excess waiver fee on the totally scratched and dented older model car than we did for the actual car rental. After having a couple of good experiences with them at the cascais Europecar, I’m quite disappointed that the last two times I have been dealt a very bad hand and they’re not willing to be reasonable. And for this reason I don’t think I’ll ever recommend I go back there