The wait time at the desk was long, they only fast tracked Europcar members, I would have though they should prioritise pre-booked customers as well.

Very good, no issues

Europcar could not provide the reserved SUV. The first female counter staff told me that the reserved car was not returned by the previous car hirer. She then recommended a BMW X6 with additional cost Euro 300 per day but it was on promotion on that date that it was reduced to Euro 200 per day. I refused her recommendation. After about 15 minutes, she said there was only one car, but not SUV, was available. I checked that it was only a four doors car. I therefore complained the bad service of Eourpcar. Later a male duty manager came to me and said my reserved SUV was broken down. It was the different explanation to the former female staff. He was fooling around about 10 minutes and approached me again that a 7 seater car could be provided to me. He leaded me walking around about 5 minutes to find the car but he did not exactly know where it was. I waited at the office for about 5 minutes again. Eventually we checked the car and I accepted. A very unhappy experience with the service of Eoropcar. I will never hire car from this worst company again no matter go to where and will tell my friends not to use this company as well.

Easyrentalcars is user friendly as it could provide all necessary information to the reader

After we couldn't get the BMW, the counter staff helped us to get the car we wanted.

Really easy booking process.

Like: Very friendly and helpful staff. Car upgrade with no extra charge. And good value for money.
Dislike: Absolutely nothing to complain about.