The waiting time for picking up the car was too long. Other than that, everything else was fine. The processes for picking up, exchanging, and returning the car were all simple and convenient.

Reliable, convenient, good value for money

Well, other than the long wait, the fact that it appear that the rental agent may have used my credit card for personal purchases while I was waiting at the counter, everything was pretty much OK. I hope that you actually read that the way in which I wrote it. I'm not 100% certain that it was the Thrifty agent, but I do know that an unauthorized purchased was made with my card around the same time I was at the counter. And that I hadn't used that card for 2 weeks prior to that date.