The perfect experience of renting a car!

The waiting time was long. No one was there to explain anything during car pick-up. We had to install the safety seat ourselves. The whole process seemed chaotic.

When we went to pick up the car, the staff spoke English very quickly on purpose, and we barely understood. They asked for a credit card, and my friend absentmindedly signed without checking. We received a notification from the bank at the hotel saying $263 was charged. We had full insurance coverage, but they added extra charges for roadside assistance and a tank of fuel. We went back to discuss, and they said the roadside assistance fee could be refunded but not the fuel fee. When we booked on ZUZUCHE, the contract stated full-to-full fuel policy, but they claimed it was invalid because we paid in full, so they charge for fuel and allow the car to be returned empty. It's impossible to return it completely empty, so we had some fuel left. This company is deceitful. We didn't make a fuss because the car was upgraded and the rental fee was cheap.

コンパクトカーの予約でしたが、大きめのセダンでした。体が小さいので、運転がしづらかったです。

大きな車を予約して小さな車が割り当てられるとクレームになりますが、その逆はいいと思ったのでしょうが、世の中には小柄な女性も多く、あえて小さめな車を希望していることもあります。コンパクトカーの予約ならせめて小さめのセダンくらいまでの割り当てにしておいて欲しいです。

Excellent customer service, prompt. Clean almost new vehicle. They are now combined with Dollar Rent a car. One office for pick up for both agencies, although physical locations are different. it could be a little confusing.

Easy to use booking process. Price protector only gives Easy Car Rental a leg up on all competitors. One can book with confidence not only because the price is protected but also because free cancellation.

Car was dirty after putting the seats down. Car had some damage to rear door. They told me they don’t worry about small dents or scratches when I picked up the vehicle. When I dropped off the vehicle there was no one around. I went to the pick up window and they told me to just leave the car with the keys in it. I went to the sales counter inside and told them and he said they would Email me a receipt. When I got the receipt I saw that they charged me an extra day. I picked up the car @9:00. And returned it a little after 8:00. My flight boarded at 8:30. I called them and they took off the charge. They I get an e-mail re the damage to rear door. It was so disorganized. Not a good experience

Easy to use website. Good experience