The staff at the store in Lyon 7th district have excellent service attitudes.

Fairly well-organized

The pickup process was very quick and procedures were efficient. This included the return, where the car was inspected, we said thank you, and left. At the counter during pickup, they recommended the Fuel Up Front Option, which meant we could return the car with an empty tank. We thought it was reasonable and bought it. However, returning the car with an empty tank wasn’t as easy as expected, though it was convenient. Also, the counter staff didn’t inspect the car with us during pickup. After inspecting the car ourselves, we found some scratches and had to go back to have them noted in the contract, which wasn’t very satisfactory.

The car was excellent. The process of dropping off was very smooth. However, in order to get the car, the staff was very stiff. Firstly, he would make me wait to check whether my license was international or not despite me telling him that it was. Secondly, he offered me a manual driven car where i have paid for an automatic one. And when asked about alternatives, he simply asked me to either take the car or leave. I highly suggest giving training to AVIS staff in order to avoid such kind of rigidness in customer satisfaction.

Excellent car service app.