Satisfactory.

The service was average, and they didn't clearly explain the car usage instructions.

When I arrived at the rental company, I was told that they only have Wranglers and no other Jeep models. I specifically chose the more expensive Grand Cherokee or similar model to have more space for my stuff. If I had known this, why would the website list more expensive Jeep models? I could have just chosen a Wrangler directly. So when I got the Wrangler, I couldn't fit everything, which was very inconvenient.

Lady attended me was so understanding and I think she provided good service. I forgot her name but I hope next time she attends me as well.

45 minutes to process us too long. That's not on the staff. You need more people

The only thing I found odd and slightly annoying is their renewal or extension policy. Normally when I rent a car and I wish to keep it for a few days longer, I phone up the company and they let me keep it at the same price for however long I need it for. With Routes, when I phoned to ask them if I could extent for a couple more days, they quoted me a price that was twice the amount of original rental. The only way I could have it for the normal price, was to rebook online, drive all the way back to the rental place (on the day my contact expired) and then sign and start a new contract for the extra few days. That was super annoying. There was no flexibility in term of returns, extensions, rebooking, or price. That's where a larger company like hertz or enterprise are better. Luckily I was still in the city on the day of my scheduled return, but had I been away, I would have either had to drive all the way back to Vancouver, or I would have been stuck paying twice the daily rate.