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Live chat Email us Service Code: 9187011314
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Reviewed: Thu, Jul 18, 2019
About Routes: 7.7 /10
They really need to organize their offic, they were going back and forth into the back office. The agent took a phone call while checking me in, they need one person answering calls. When I checked out, the woman seemed to helping multiple customers at one time. After we return the car, most of us are going to the airport for our flight home. They really need to organize and delegate duties.
About QEEQ: 8.0 /10
Intermediate | Honda Civic or similar

Relevant Reviews on Routes Vancouver Airport

Dolores Hemingway

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Reviewed: Thu, Aug 15, 2019
About Routes: 4.0 /10

Zero Bulwer

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Reviewed: Sat, Mar 28, 2020
About Routes: 8.0 /10
Friendly
About QEEQ: 8.0 /10

j.quinonez

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Medium SUV | Jeep Cherokee or similar
Reviewed: Sat, Aug 31, 2019
“Cheap but neat!”
About Routes: 8.0 /10
The car was very nice, not so clean, very spacious and it work very well in the freeway.
About QEEQ: 8.0 /10

J.Galvez Lopez

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, Jul 29, 2019
“Bad experience with Routes.”
About Routes: 5.3 /10
Customer service was terrible. The shuttles to get from the airport to the rental place were very full, so we had to wait a lot to just get to the rental location. Then, we had to wait even more there to get out our car. In addition, they made a mistake when preparing our car, so we were charged twice, although the fixed it in the end, it was an inconvenience.
About QEEQ: 10.0 /10
The process to rent a car was seamless, however since Routes was not that good, I wish there was a better way to see what people have to say about rental companies before renting a car.

Si

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, May 7, 2019
About Routes: 9.3 /10
We waited nearly an hour for the free shuttle. I had to phone 3 times before we were finally picked up. After that the whole process of the car rental was very easy and quick. The counter staff were very friendly and cheerful. The car was not dirty but it could be sparkling instead of dripping with water from the car wash.
About QEEQ: 10.0 /10

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