Picking up the car was very slow due to the high number of people. At around 11 AM local time, only two out of five counters were open. The staff was sluggish, and it took over two hours to get the car. The vehicle itself was in decent condition with various features. Returning the car was relatively quick. They offered an upgrade and insurance at pickup, but you can just decline.

The customer service staff were all very enthusiastic and patiently answered all the questions.

All went well, friendly staff.

Very user friendly app.

When we arrived at the airport there was a terrible queue to coher the bus that took you to the office. The girl who was driving was very rude when I asked about the waiting time, saying that it was a courtesy service and that if I didn't want to wait for him to take a taxi and other phrases that I better not remember, fatal! We were waiting for an hour until we reached the office and there was chaos because there were only 3 people at the counters and dozens of people waiting for their car. If you wanted to be treated before, I could take a fast pass for 18 euros. Thanks to the people who gave us their numbers we were able to be treated before but we lost 2 hours of our time and an extra day that we had paid for only a few hours, I do not recommend this service at all, impolite staff, liar and nothing professional

- The car was nice - Under staffed office at pick up - No indications at the airport where to go for the shuttle transfer service / it appeared to be at departures level, which was not indicated in documents or in the airport - if you don't take the extra insurance they offer ... they give you a car with a hidden problem, that they charge you at drop-off (we argued about it, but it didn't help - we sent a reclamation by e-mail, nog reaction up to date) - the amount they reserve on your credit card is double comparared to the indication at online reservation

- good overview of possible rents, user friendly website - the reservation system should be more clear by which renting company the car is offered, showing more clearly the logo and - the reservation system should show the rating of the renting company. For "OK cars" it appears to be very bad ... but this is not showed by your website when choosing.