Overall service was satisfactory, but since the specified model was unavailable, an additional 10 euros per day was charged to upgrade to a Tesla.

The order processing was relatively slow, and the vehicle was not fully prepared.

The service was terrible. Even after buying insurance, they deliberately made things difficult. The service attitude was extremely poor. They even intentionally made card payments fail, despite claiming that with their insurance, no deposit would be required. My cards all had sufficient limits, but none of my three cards worked. Later, they processed someone else's transaction first, and suddenly my card worked again after that. It was clearly malicious. In the end, they forcibly added additional insurance costing over ten euros, claiming it was due to system price fluctuations.

Waited in line for about 30 minutes

The car model was changed. I booked a Mercedes station wagon but got an Audi A4. The trunk couldn't fit two pieces of luggage. Downgraded the car and effectively increased the price.