Generally satisfied

There was a constant maintenance reminder. After driving 100KM, the oil light came on, delaying our trip for half a day waiting for assistance. Eventually, we bought oil, then called the next station to confirm we could exchange the car. When we arrived, they refused to replace it, saying the maintenance alert was not an issue. This experience was very disappointing.

We arrived at the store on time but were told the car we reserved was unavailable and were offered a Hyundai instead, which was far from what we wanted. We had to pay extra to rent a Skoda. How can they operate this way? I suggest avoiding this rental company as they don't reserve the car you book!

Good service attitude, patient in answering questions; fast processing speed. After verifying the documents and swiping the credit card for pre-authorization, they handed over the keys. There weren't many people in line at the store. When I picked up the car at around 6 a.m., I was the only one there. When I returned the car, there were three people ahead of me, but the speed was still relatively quick.

Pretty good. The overall appearance and reception were nice.