Brand new vehicle in excellent condition, great service attitude, thanks to Europcar.

Very good.

Since we arrived at Frankfurt Airport early on a Sunday morning, there was only one staff member working. Our reservation was for 10 AM, but we didn’t want to wait for over an hour. We directly approached the car rental staff and asked to pick up the car early. To our surprise, he was very happy to assist us. He explained all relevant details clearly with no upselling of any services, and we successfully got the car ahead of schedule. The return process was also very simple and smooth, and the pre-authorized deposit was refunded on the same day! No excessive promotion of any products! The return procedure was very seamless as well! In the future, we will definitely consider Eurocar as our first choice for car rentals!

Satisfied

The deposit was withheld without explanation. I only realized it several hours later when I received a text message. When I asked about it while returning the car, they finally provided an explanation. The wait time was very long, it seems their business is too good.