The free shuttle was quite convenient. However, when picking up the car, the staff kept insisting that we buy full insurance, claiming that our coverage was insufficient and didn't include roadside assistance. Initially, I didn't want to add any more insurance, but my husband was concerned about potential issues if we didn't, so we ended up adding one, which cost about $30 more than what we had initially paid on the platform. They also tried to get us to pay $40 for a full tank of gas, which I refused. We found out later that there were nearby gas stations where filling up didn't cost nearly that much. The pick-up and drop-off process was quite smooth, and the car was fairly new.

Counter staff and staff in garage could have been friendlier. Tried to sell us prepayment for fuel. Told us fuel outside was over $5 per gallon which we knew was laughable and they were cheaper

Dollar was terrible. Waited 5 hours for my car.

Qeeq did the job great as needed.

Almost no wait time at the counter, staff friendly, although tried to sell me the insurance I already have purchased. Didn't informe me about pre-purchased free tank, afrer I asked, they confirmed it though

Include the info about fuel option in confirmation/details of booking. There is no written record of fuel option ordered to show at the counter. Also, the AXA super protection confirmation is in HKD instead of USD.