Satisfactory

The service completely lacked business ethics. They arbitrarily increased the price and disregarded the booking contract. During the payment process, I was charged multiple times. This was an extremely poor rental experience.

The store was busy with many customers when picking up the car. The queue moved quickly, and the process was smooth without any upsell of extra insurance. The Insignia was upgraded to a Passat, which was very new. Everything went smoothly throughout the trip. The staff checked the car thoroughly when returning it at a different location and found no issues. The paperwork was signed quickly. Good experience overall!

I had an accident when I was traveling in the UK around 1 a.m. But, they didn't respond, and I had to deal with the situation by myself. So, hope to enhance the midnight emergency service. Except for it, it was perfect.

Good car snd experience

Much better price than other sites including the rental car companies