There was no one in line ahead of me, but the staff still made me wait. I have no idea what they were busy with.

Not bad. It's a relatively large company.

Queueing, waiting

Europecar offered me a SERES3 EV. I asked them for another car such as Peugeot, Renault, Citroën, etc, but they said they have only Chinese EV cars or Tesla for extra 100 €. I didn't accept Tesla, and take Seres3. During my drive on the first day, the car had problem with electric system. I went to the Europcar Agency in Montpelier Airport. At the beginning they refused to change the car. I called Europcar Help Center and QEEQ help center but didn't contact to anybody. I resist to change the car and they accept to change the car with MG4. This EV car was OK and I completed my travel without another problems.

Booking platform is working very well but help center is not.

It would have been helpful at time of booking to be told it didn't have winter tyres rather than being told 30euro a day for winter tyres