The service was smooth, but the car was in terrible condition. The engine oil needed to be changed but wasn't, and there were constant warnings. There were also various strange noises while driving.

Overall, the experience was quite smooth. We had purchased full insurance in advance, so we did not encounter any upselling. When the oil light came on during the trip, we were able to switch to another car easily with the help of a Chinese-speaking translator over the phone. Returning the car was also very convenient. The condition of both cars was good, about 60-70% new. Overall, highly satisfied!

Car was dented, marked and scratched all over it was like driving a tin can - glad we had full excess as there was nobody to tell after we got in the car to report the state of it.

The truck was visibly not well cleaned inside the vehicle at pick up.

I will certainly use EasyRentCars again

Hertz did not have my vehicle the day of pick up. Eventhough I reserved it a week and a half in advance and called twice to confirm the reservation. They were on able or willing to assist me and I received the worst customer service.