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Search for EZU Car Rentals in Auckland

Insurance reimbursement is taking forever, and very little update unless asked.

Reviewed: Tue, Jul 16, 2019
About EZU: 8.3 /10
A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.
About QEEQ: 9.0 /10
Brandon was helpful, but little could he do to expedite the insurance reimbursement.
Toyota RAV4 image
EZU
Auckland Airport(AKL)
Auckland
New Zealand
Medium SUV | Toyota RAV4 Guaranteed model

Relevant Reviews on EZU AUCKLAND AIRPORT

Dick Susan

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EZU
Auckland Airport(AKL)
Auckland
New Zealand
Reviewed: Mon, Jan 13, 2020
About EZU: 8.0 /10
No need to queue, the service was acceptable.

Lorraine Lewis

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EZU
Auckland Airport(AKL)
Auckland
New Zealand
Reviewed: Sun, May 20, 2018
About EZU: 2.0 /10
The company is very unprofessional, with only one Chinese staff member managing the store year-round. Due to our flight time, we couldn't refuel the car before returning it and wanted to pay the staff (the only Chinese person) directly for the fuel. Our request was met with various refusals and extremely poor attitude. Furthermore, we were misled that there were no flights at that time from the airport and assured we would arrive on time.
About QEEQ: 10.0 /10

K.Sheffield

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Economy | Nissan Tiida or similar
EZU
Auckland Airport(AKL)
Auckland
New Zealand
Reviewed: Tue, Dec 24, 2019
About EZU: 8.0 /10
I had to replace an indicator bulb, and the in-car charger did not work

Jordan

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Economy | Mazda Demio or similar
EZU
Auckland Airport(AKL)
Auckland
New Zealand
Reviewed: Mon, Nov 4, 2019
About EZU: 9.3 /10
Does not accept AMEX or Debit cards - otherwise easy. Pick up from airport can add 30 mins to time.
About QEEQ: 10.0 /10

E.Sangkhaman

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Economy | Toyota Yaris(2013-2015) or similar
EZU
Auckland Airport(AKL)
Auckland
New Zealand
Reviewed: Mon, Sep 16, 2019
“In booking doesn’t clear about deposit when we get a car they ask me for $1500 deposit”
About EZU: 2.7 /10
And car smell so bad like a someone smoke in car before and a car very old

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