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Insurance reimbursement is taking forever, and very little update unless asked.

Reviewed: Tue, Jul 16, 2019
About EZU: 8.3 /10
A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.
About QEEQ: 9.0 /10
Brandon was helpful, but little could he do to expedite the insurance reimbursement.
Medium SUV | Toyota RAV4 Guaranteed model

Relevant Reviews on EZU AUCKLAND AIRPORT

Virginia Wilson

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Reviewed: Tue, Sep 24, 2019
About EZU: 2.0 /10
About QEEQ: 10.0 /10

A.Vickers

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Economy | Suzuki Swift or similar
Reviewed: Sun, May 26, 2019
About EZU: 9.3 /10
Pick up and drop off was extremely prompt and efficient. Photos were taken of the car and a quick check done on drop off. Previously with a different rental company at drop off they went over it in minute detail that gave the impression that any little tiny stone chip would result in a charge but ezu indicated that little stone chip on the front would be considered normal wear and tear so that was comforting to us after our prior experience. we would definately use them again.
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Sat, May 25, 2019
“Very very good”
About EZU: 8.3 /10
A great job Very easy.
About QEEQ: 9.0 /10
It was easy Was same price as I booked. Still happy.

A.North

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Medium SUV | Toyota RAV4 Guaranteed model
Reviewed: Sat, Apr 27, 2019
About EZU: 9.0 /10
Easy to book, pick up and drop off good. Value for money.
About QEEQ: 9.0 /10

B

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Compact | Nissan Tiida or similar
Reviewed: Fri, Apr 20, 2018
“Excellent”
About EZU: 10.0 /10
Like: Efficient, friendly, top value for money

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