Fine

The store was quite empty, and the staff were friendly

I have rented cars in Germany twice. The first time I rented an Audi A4 estate, but since they didn't have it, they upgraded me to a Volvo XC60, which was okay. This time I booked a Mercedes E-class estate, and again, they didn't have it, so they upgraded me to a Volvo XC60. Initially, I was a bit upset, but I found the XC60's noise insulation to be much better than the E-class estate I rented in the UK, and it had more space. The interior quality is much lower, and the driving feel of the Mercedes is definitely a class above Volvo.

The service was good. Under a strong recommendation from the counter staff and considering the heavy snow, I bought full insurance. However, they upgraded the car model, so overall, it was quite affordable and reassuring.