Very good.

Smooth communication and excellent service attitude. We added Oman coverage insurance for 4 days on the spot. However, the rental company mentioned that even with insurance, if there is an incident in Oman, we are still responsible for transporting the car back to Dubai, which is a reasonable requirement. The rental company also passed a traffic speeding fine from Dubai to us, costing several hundred dirhams.

The car provided was not the model I requested, and it was not a 9-seater. Be cautious if you booked a 9-seater.

Overall it's fine. When giving the car, they just let you have a quick look. During inspection, they use a UV flashlight to check the whole car and found scratches under the side skirts.

You will see the counter right after exiting the airport. There was a group of French friends in front of us, and because the explanation was very detailed, it took almost ten minutes. When it was our turn, they kept offering us water and gave my daughter dates to eat. The staff was very courteous.