The rental car was excellent, compact enough to navigate narrow roads, and had great power.

The staff at the pickup counter insisted on upgrading the car type, citing the luggage being too large to fit in the car, which felt like a forced upsell. Overall, not very satisfied with this rental experience.

We needed a small car for a short trip, but when we arrived 30 minutes early at the car rental company, they told us there were no cars available. They offered an upgrade for an additional 20 euros per day or we could wait for more than half an hour. Since an automatic car is more convenient, we accepted the upgrade. Hertz has always provided good cars, and this time it was a car with just over 10,000 kilometers on it. It worked great over the past few days. Returning the car was also easy, no issues with insurance. We returned the car a day early due to a change in plans and asked if we could get some discount for that, they agreed initially but didn't give any discount in the end.

There were hidden charges, and they even charged us for a late pickup because our flight was delayed....

Hertz was easy to find, and the car was in good condition. I initially rented a Sportage, but there were none available, so they upgraded me to a BMW for free. That's the difference with big companies.