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Live chat Email us Service Code: 3343297040
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Terrible

Reviewed: Thu, Jul 18, 2019
About ACE: 5.3 /10
Waited nearly 2 hrs at pick up desk then had a very unhelpful member of staff at the outside desk where you pick up car keys the lady handing out keys through them at me and couldn’t tell me where car was will not be using ace again
About QEEQ: 8.0 /10
Mini | Opel Adam or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

r.sansom

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Aug 6, 2019
“Car in good condition no issues”
About ACE: 8.7 /10
The actual rental company was gold not ace. It was hard to fi and the drop off due to alterations to airport
About QEEQ: 8.0 /10
Platform worked ok

J.Murray

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Economy | Volkswagen Polo or similar
Reviewed: Mon, Aug 5, 2019
“Couldnt get any more negative.”
About ACE: 6.7 /10
Waited 3 hours to get car, staff on desk were useless just saying it takes what it takes. Will never use again. The drop off was also terrible, staff ignoring me, badly signposted to return the car - whole pickup and dropoff process terrible.
About QEEQ: 7.0 /10

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Mini | Opel Adam or similar
Reviewed: Mon, Aug 5, 2019
“Reluctant to use company again as they appeared dishonest and untrustworthy”
About ACE: 5.7 /10
Car was fine, but staff tried to overcharge on collection and were extremely unhelpful on return refusing to simply sign a note saying all ok having inspected vehicle and agreeing that there was no damage

p.goux

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Economy | Volkswagen Polo or similar
Reviewed: Fri, Aug 2, 2019
About ACE: 8.7 /10
The waiting time at the pick-up counter was even worse than Avis. Trust me, it is very bad.
About QEEQ: 10.0 /10

S.Vogel

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Jun 11, 2019
“Too long a wait at the counter and when getting and dropping off the car”
About ACE: 7.0 /10
Counter staff helpful - getting the car and dropping off too slow due to lack of staff
About QEEQ: 10.0 /10
Platform ok - didn’t get a price drop

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