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Live chat Email us Service Code: 5030634314
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Reviewed: Wed, Jun 5, 2019
About ACE: 7.0 /10
No issues with the car however despite already requesting on two occassions I'm still awaiting a copy of my return paperwork and deposit. I took the opportunity to inspect the car thoroughly along with the car hire company representative present and it was confirmed that no damage was observed. The paperwork was completed on an ipad at 20:30hrs on Sunday 2nd June and I signed and confirmed my email. I was then notified by the attendant I would receive a copy confirming the car had been returned in an acceptable condition. Disappointingly I have yet to receive a copy of the signed paperwork. The attendant also informed me it would take 7 days to return the deposit to my credit card. I emailed Easyrent and they have sent an emil to the car hire company but I'm still waiting.
About QEEQ: 8.0 /10
Economy | Volkswagen Polo or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

J

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Economy | Volkswagen Polo or similar
Reviewed: Sat, Aug 17, 2019
About ACE: 8.7 /10
We got an upgrade car as no cars in the category which we ordered were available. Nice car, friendly staff but no spare wheel in car or water in screen wiper tank. Otherwise great.
About QEEQ: 10.0 /10

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Jul 24, 2019
“Horrendous”
About ACE: 2.0 /10
We waited for more than 3 hours to get the car. When your holiday is for 2 days, that in itself will screw the whole thing.. this is just unacceptable

G.Huey

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Economy | Volkswagen Polo or similar
Reviewed: Thu, Jul 4, 2019
About ACE: 6.7 /10
Waited over an hour to pick up the car. When we got to the desk there were 5 customer service people on duty but one by one they left leaving only one person to deal with the last three customers. They clearly don't care.
About QEEQ: 10.0 /10

cvs

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Jun 5, 2019
About ACE: 4.7 /10
The car was very beat up and the guy handing over the keys said he didnt cxare what state it was brought back in. The car stunk of spilt alcohol and there was a hole in the front divers carpet. It drove okay although there was no radio reception. Later found that the aerial had been broken off. Next day with my wheels turned outwards I realised the two front tyres were badly worn and probably illegal. I looked in the boot for the spare, but there was none. I could not find any details on the booking paperwork for a number to phone. Very disappointed, the rental was not cheap but I was given a third rate /unroad worthy car
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S.Foyle

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Apr 30, 2019
“No fuss...No problems....”
About ACE: 10.0 /10
5 minute wait,staff were very efficient and helpful...
About QEEQ: 10.0 /10
Easy to book,no hassle...

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