Very satisfied

Got a free upgrade to the top-tier Santa Fe with a larger trunk size.

The counter staff tried to sell more insurance by lying that the car I reserved was no longer available. Thankfully, QEEQ's customer service was very helpful and negotiated to ensure I got the car I wanted.

I wanted to experience the European version of a car. I initially booked a Toyota Yaris (completely different from the one in China), but ended up with a Peugeot 208. Since this car isn't available in China, I gladly accepted it. The staff was friendly and efficient. It was my first time renting a car in a developed country. The paperwork was completed quickly, and they handed me the keys and pointed out the parking spot. No one helped me find, inspect, or check the car. Although the car was supposed to have a full tank, it was actually half a gauge short. I'm not sure if this is normal. It was quite challenging to drive out of Charles de Gaulle Airport's rental area (mainly because I don't understand French), as the signs were unclear. It took me two loops around the terminal ramps to finally get out. Overall, I still highly recommend EUROPCAR's service.

Everything went smoothly, the counter is right outside Terminal 1. However, the efficiency was typical of France, very slow. What normally takes 5 minutes took nearly an hour, waiting for the paperwork and then the keys... I was assisted by a black gentleman with a very heavy accent, which was challenging for my not-so-good English. When returning the car, I was assisted by a white gentleman. The return process was simple, just hand over the keys, done in ten seconds.