I had a very bad experience renting from Routes. The poorest customer service ever I had seen.

The reception area is set up like a hotel front desk with 2-3 staff members, mostly of Indian nationality, including those inspecting the cars. Overall, communication was smooth.

Chaotic organization, 90 minutes needed for return, inefficient shuttle, 4 person van instead of mini-bus. Almost missed my flight due to all of this. The good thing was I got upgrade from sedan to SUV, but the car was not clean, remnants of a For Sale sticker on the passenger window. Apperently the car was a recently purchased used car but it performed well.

Everything about the rental carloved the booking platform and iI was great except for the fact that they need more personal at the pick up point. There was a long line up when we arrived to pick up which took a long time to get through. Once we got to the front of the line the process from then on was good.

The booking platform was great to use and I even ended up with a price reduction.

Like: I was surprised what that I paid so little for a good car. Everyone else was 2 times as expensive.
Dislike: Nothing