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Search for Routes Car Rentals in Vancouver

I had a very bad experience renting from Routes. The poorest customer service ever I had seen.

Reviewed: Fri, Jul 19, 2019
About Routes: 2.3 /10
Very poor customer service, no managers on site, no honesty, no care.
Dodge Grand Caravan image
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on Routes Vancouver Airport

Elma Ferdinand

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Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Feb 5, 2020
About Routes: 10.0 /10
The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.
About QEEQ: 10.0 /10

M.Levine

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Medium SUV | Jeep Cherokee or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sat, Dec 14, 2019
“9/10. Would have been perfect had the rental been free!”
About Routes: 10.0 /10
This was a great rental experience. Wonderful service and a great car.
About QEEQ: 10.0 /10
It was very good. We were 4 people with 4 big luggage and had a great car (Jeep Wrangler) to support us all, at a fair price.

B.Susilo

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Intermediate | Toyota Corolla or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Thu, May 16, 2019
“Customer service at the counter, phone, and email were unfriendly except the first guy we interacted”
About Routes: 6.3 /10
Car smelled cigarettes very badly. Reported this to the customer service but didn’t get any response. Customer service was unfriendly.

C.CHAN

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Premium SUV | Jeep Wrangler or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sat, Sep 22, 2018
“I enjoy my experience with the vehicle and the service”
About Routes: 9.0 /10
Like: Friendly and very helpful staffs, great price for the vehicle
Dislike: It would be great if there's more car model to choose

DE

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Standard SUV | Jeep Grand Cherokee or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Aug 22, 2018
“Excellent”
About Routes: 10.0 /10
Like: Fast service, easy to find. Overall very positive experience. Would use again!
Dislike: Booked a Grand Cherokee, got a Jeep Sahara. Didn't even see Grand Cherokee's on the lot. Not a fan of rental agencies that subscribe to that kind of practise, but the Jeep we got was pretty cool. Didn't mind in the end.

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