I had a very bad experience renting from Routes. The poorest customer service ever I had seen.

Staff wasn't the friendliest upon pick up and the car mileage on the contract did not match the actual mileage. I would've been charged extra for going over the included miles if I didn't point that out. Car was dirty inside and out but I didn't really mìnd it. Car return went well.

Girls on the front desk they need to be polite with clients. Terrible front desk service.

We rented a Jeep Wrangler to drive up to whistler and had a great experience with Routes. They had us checked in and in the car in no time and the return process was a breeze. Everyone was friendly and helpful.

The rental company took over an hour just to issue the car. I was very happy with the car and the price but the length to wait was horrible as I just came off a 10 hour flight woth 2 kids and then had to wait an hour just to pick up the car

Very smooth process. Will definitely use it again.

Like: although it takes a bit to get there from the airport via pick-up service. It was a very good price for the SUV I had reserved so this extra time was ok for me. It's a reduced to the max rental place with office in a Container, but everything went smooth! top Car, friendly & helpful staff and a little upgrade. Thank you Routes Car!